Refund & Return Policy

We want you to be completely satisfied with your KARMANISTIC garments and footwear. If the sizing is not right or you change your mind, we accept returns and exchange requests within 15 days of confirmed delivery.

1. Eligibility for Returns & Exchanges

To qualify for a refund or exchange, your item must meet all of the following conditions:

  • The return or exchange request must be initiated within 15 calendar days from the date the tracking indicates the package was delivered.

  • The item must be in its original, unworn, unwashed, and unaltered condition.

  • Free of any odors, perfume, makeup stains, animal hair, or visible wear on shoe outsoles.

  • All original garment/shoe tags, brand packaging (including shoe boxes, dust bags, designer accessories), and spare parts must remain intact and attached.

  • Non-returnable items: Gift cards, final-sale clearance items, and personal items (such as socks or underwear) for hygiene reasons.

2. Return Shipping Costs

  • Quality / Craftsmanship Defects or Incorrect Items Sent: KARMANISTIC will cover all return shipping and re-shipment expenses. Please send photo/video evidence to us within 48 hours of delivery.

  • Change of Mind / Sizing Preference: Customers are responsible for the return shipping costs to our designated fulfillment center in Shenzhen, China. Original shipping charges are non-refundable.

3. How to Initiate a Return or Exchange

  1. Contact Us First: Send an email to service@karmanisticshop.com with your Order Number (e.g., #KM1001), photos of the item condition, and the reason for return/exchange (e.g., requesting size exchange or refund).

  2. Authorization & Instructions: Our support team will review your request within 24–48 business hours. If approved, we will provide you with the return address, customs declaration instructions (e.g., marking "Returned Goods"), and a Return Merchandise Authorization (RMA) code.

  3. Ship Back the Item: Carefully package the item in a sturdy shipping box (do not attach shipping labels directly to the KARMANISTIC designer shoe box). Send the package using a reputable trackable carrier and email us the return tracking number.

  4. Important: Items returned without prior confirmation and approval from our team will not be processed.

4. Refunds & Processing Timeline

  • Once received, our warehouse team will inspect the item within 3–5 business days.

  • Upon approved inspection, your refund will be processed back to your original payment method (Credit Card, PayPal, etc.).

  • Please allow 5–10 business days for your financial institution or credit card provider to reflect the credited funds.